FAQS

PRIVACY POLICY

 

We collect personal information such as name, email, address, and payment details to process orders and improve our services. Your payment information is handled securely by third-party providers.

We do not sell or share your personal data except when necessary to complete your order. You may request access or deletion of your data at any time.

 

 

 

SHIPPING POLICY

 

Orders are processed within 1–2 business days.
Delivery times vary by location:

 

National (Spain): 3–4 business days

International: 7–15 business days

 

Shipping costs are calculated at checkout. Tracking information will be sent once your order ships.

We are not responsible for delays caused by carriers or customs.

 

 

 

REFUND & RETURN POLICY

 

Returns are accepted within 14 days of delivery. Items must be unused and in original condition with all tags and packaging. Sale items are non-refundable.

Customers cover return shipping unless the item is defective or incorrect.

Approved refunds are issued to the original payment method within 5–10 business days.